This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Running a stand-alone AR System server on Windows

On Windows, you can run a stand-alone BMC Remedy AR System server, which is disconnected from the network (for example, on a laptop computer).

To run a stand-alone BMC Remedy AR System server

  1. Open the C:\WINDOWS\system32\drivers\etc\hosts file (or the drive on which Windows server is installed).
  2. Enter the following alias entry:
    <IPAddress> <localHostName>.<domainName> <localHostName>

    Example

    174.21.8.109 coyote.acme.com coyote

    Many configurations of Windows require you to remove all DNS servers when running as a stand-alone server. This avoids long pauses caused by the Windows networking software trying to communicate with the network during BMC Remedy AR System interaction. Write down what you removed so that you can add it back when reconnecting to the network.
  3. Save the file.
  4. Shut down and restart the system.
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