This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Retrying failed pending items

Instruct DSO to retry items in the Distributed Pending Errors form as follows.

To retry failed pending items

  1. Open the Distributed Pending Errors form in Search mode.
  2. Enter the appropriate search criteria, and click Search.
  3. In the results list, select one or more pending items to retry.
  4. Perform one of these procedures:
    If you selected only one item in step 3:
    1. Select Retry.
    2. Click Save.
      If you selected multiple items in step 3:
    3. Select Actions > Modify All.
      The Details pane changes to Modify All mode, and a blank form is displayed.
    4. In the blank form, select Retry.
    5. Click Save.
    6. In the confirmation message, click Yes.
      The specified items are removed from the Distributed Pending Errors form and re-added to the Distributed Pending form. They are retried as follows:
      • If the item contains distributed pool information and the pool has a polling interval, the item is retried when the pool polling interval expires. (See Setting polling intervals for distributed pools.)
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