This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Report types

The options available for creating, running, and saving reports vary based on the report type. BMC Remedy AR System includes these report types:

  • Web reports — The Web report type provides browser users the ability to create nicely formatted reports. Results can be returned in the form of a list, many styles of charts, or a list and chart together. Web reports can contain links that allow you to drill down from the report to open BMC Remedy AR System records and view the data upon which the report is based. Web reports can be saved in several standard formats, including Adobe PDF and Postscript, and Microsoft Word, Excel, and PowerPoint formats.
    Web reports are suitable to use in presentations, documents, email, and printing, and can transfer data directly to spreadsheet format. Also, because each row in the report output contains a link to the underlying data in the form, you can use Web reports to work interactively with BMC Remedy AR System data.
  • BMC Remedy AR System reports — You can use BMC Remedy AR System reports to generate output in several standard formats, including XML, .arx, and comma-separated value (.csv). BMC Remedy AR System reports are typically used to export data in the specified format for use in another application, for importing data into another BMC Remedy AR System server, and to generate statistics based on the report data.
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  1. Andre Thomas

    Report Type: Remedy Smart Report is not listed?

    Mar 21, 2019 03:29
    1. Onkar Telkikar

      Hello Andre,

      Smart Reporting is a feature that can be accessed through Mid Tier using the Smart Reporting active link. For information about this feature, please see Getting started with BMC Remedy Smart Reporting.


      Mar 25, 2019 03:25