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Release notes and notices

This section provides information about what is new or changed in this space, including resolved issues, documentation updates, maintenance releases, service packs, and patches. It also provides license entitlement information for the release.

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The following updates have been added since the release of the space:

Date

Title

Summary

June 11, 2019Critical Remote Code Execution (RCE) vulnerability in Remedy Mid TierFlash notification about a critical Remote Code Execution (RCE) vulnerability in Remedy Mid Tier.
March 15, 20189.1.00: Fixes available for Remedy AR System security vulnerabilities

In October 2017, an article was published by Outpost24 reporting security vulnerabilities in Remedy Action Request (AR) System 9.1.03.001 and earlier versions, ranging from low to critical severity. The vulnerabilities include Remote File Inclusion and Local File Inclusion, Internal Path Disclosure, Cross-site Scripting, Cross-site Script Inclusion, log hijacking, session token disclosure, and authenticated code execution.

If you are running version 9.1.04 or later of Remedy AR System and Remedy Mid Tier, no action is required. Version 9.1.04 contains the security vulnerability fixes. If you are running version 9.0.x to 9.1.03, we recommend that you immediately apply the fixes as described in the technical bulletin. Versions earlier than 9.0 are not affected.

February 28, 20189.1.04.002: Patch 2 for version 9.1.04This patch consolidates all the Hot Fixes delivered for Remedy AR System version 9.1.04 and later into a single patch release. The patch contains fixes in Remedy AR System Server and Remedy Mid Tier.
December 18, 20179.1.04.001: Patch 1 for 9.1.04

Patch 1 for 9.1.04 is specifically designed for Remedy with Smart IT 2.0. This patch provides the required fixes for the AR System platform so that you can enable Cognitive Service Management.

December 5, 20179.1.04

This release consolidates all the Hot Fixes delivered for Remedy AR System version 9.1 and later in a single release. This release introduces a new feature of creating and deploying a custom binary payload that reduces the time it takes to apply customization changes.

Also, Remedy Deployment Application is enhanced with new features, such as defining Pre-Check for a package, archiving previously deployed package, Application objects for deploying tasks and task group template, and email notification about the status of the package.

The new Server Group Logs Management form provides a single location so you can enable logs on multiple servers.

September 4, 20179.1.03.001: Patch 1 for Service Pack 3This patch consolidates all the Hot Fixes delivered for Remedy AR System version 9.1.03 and later into a single patch release. The patch contains fixes in Remedy AR System Server and Remedy Mid Tier.
July 12, 20179.1.02.004: Patch 4 for version 9.1 Service Pack 2This patch consolidates all the Hot Fixes delivered for Remedy AR System version 9.1.02 and later into a single patch release. The patch contains fixes in Remedy Approval Server, Remedy Developer Studio, Remedy Mid Tier, Remedy Migrator, and Remedy Flashboards areas.
June 9, 20179.1.03: Service Pack 3This release consolidates all the Hot Fixes delivered for Remedy AR System version 9.1 and later into a service pack. This service pack introduces a new RTF editor. This editor is available with Remedy Mid Tier 9.1.03 and can be used even when you have installed earlier versions of the Remedy AR System, BMC CMDB, and Remedy IT Service Management applications. Also, the Row Level Security is enhanced for the SQL query to sort the fields by field IDs.
March 17, 20179.1.02.002: Patch 2 for version 9.1 Service Pack 2This patch consolidates all the Hot Fixes delivered for Remedy AR System version 9.1.02 and later into a single patch release. The patch contains fixes in Remedy Approval Server, Remedy Developer Studio, Remedy Mid Tier, Remedy Migrator, and Remedy Flashboards areas.
February 17, 20179.1.02.001: Patch 1 for version 9.1 Service Pack 2 

This patch consolidates all the Hot Fixes delivered for Remedy AR System version 9.1.02 into a single patch release. The patch contains fixes in Mid Tier, Email Engine and web service areas. Improvements are also made in Server performance with Oracle database.

December 5, 20169.1.02: Service Pack 2This release consolidates all the Hot Fixes delivered for Remedy AR System version 9.1 and later into a service pack. This pack also includes enhancements for Hierarchical Groups and FTS. 
June 23, 20169.1.00.001: Patch 1 for version 9.1

This patch is a prerequisite for the Service Pack 1 of Remedy IT Service Management version 9.1. This release consolidates all the HotFixes delivered for Remedy AR System version 9.1 and later into a single patch. This patch also includes various performance improvements. The format of describing the component version is modified in order to have a fixed location to get the version information. Hereafter, the versioning of components is as follows:

Version Number.Service Pack.Patch.Hotfix

June 23, 20169.1.01: Service Pack 1 for BMC Remedy Single-Sign On

Remedy Single Sign-On 9.1 Service Pack 1 introduces new authentication methods and enhanced security features. The service pack introduces the following enhancements:

  • Kerberos authentication
  • Certificate-based authentication for CAC, PIV, and Smart Cards
  • LDAP authentication with SASL
  • Security enhancements

Note

The Remedy AR System Help file for Remedy Single Sign-On version 9.1.01 that is provided on the product DVD in the Remedy_Action_Request_System_RSSO_9.1.01_doc.zip file does not install as expected.

To install the Help file, download the latest offline documentation from the BMC Remedy Single Sign-On product download page that is available on the BMC Support site.

December 22, 2015 9.1.00 enhancements

Remedy AR System 9.1 has been enhanced with the following new features and changes:

  • Centralized configuration available for more parameters
  • Improved search relevancy for Multi-Form Search (MFS)
  • Enhancements to armonitor
  • Field encryption
  • Improved functionality for BMC Remedy Deployment Application
  • Enhancements to BMC Remedy Single Sign-On

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  1. Foued Ben hadj ali

    Hi,

    I am not able to place a watch on this page, i do not see the eye icon...is it normal?

     

    thanks

    Jul 29, 2017 11:58
    1. Anagha Deshpande

      Hello Foued Ben hadj ali,

      1. Click Tools > Action>  Watch
      2. Check the Watch Page check box. You can watch the page,

      Regards,

      Anagha

      Jul 30, 2017 10:32
      1. Foued Ben hadj ali

        Thanks

        Jul 31, 2017 12:40