This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Registration plug-in configuration

The Registration plug-in provides the interface for the RKM user to register new knowledge sources and to modify, remove, enable, and disable knowledge sources. Use the Registration Wizard to select the knowledge source type that you want to modify. During the registration process, you can select the following source types:

  • Searchable Item — Register AR forms as knowledge sources that are searchable only. No metadata or life cycle is saved or managed.
  • Knowledge Base Item — Register external files or AR forms. Metadata is saved and managed. Life cycle management is optional for AR forms.

Plug-in type

Registration is a Java-based Filter API plug-in.

AR System server connectivity

The Registration plug-in connects to the AR System server when a Filter API action or Service call occurs. The Registration plug-in (rkm-registration.jar) is installed in the C:\BMC Software\BMCRemedyITSMSuite\Shared_Components\plugins folder.

Configuration information

The configuration information of the Registration plug-in is available in the AR System Administration: Plugin Server Configuration form.

The AR System Administration: AR System Configuration Generic UI form includes the Server-Plugin-Alias setting that points to the correct plug-in server alias.

See Updating configuration settings by using the AR System Configuration Generic UI form, Configuring java plug-in servers and Setting plugin server configuration options.

The log4j_pluginsvr.xml file contains the plug-in log level information.

<logger additivity="true" name="com.bmc.itsm.rkm">
    <level value="warn"/>

Related topic

Troubleshooting Registration plug-in issues

Was this page helpful? Yes No Submitting... Thank you