Reassigning approval requests
This section shows how an approver can transfer an approval request to another approver without otherwise responding to the request.
Before you begin
Before approving a request, you must follow the Creating new approval requests procedure.
The process specifies whether or not a request can be reassigned.
To reassign an approval request
- Log on to BMC Remedy AR System as the sample user Violet Anderson, and open Approval Central.
- From the Pending Approvals table, select the I need a new computer request, and click the Reassign icon.
- If prompted, enter your BMC Remedy AR System password.
In the AP:Reassign dialog box, type Sue Smith, and click OK.
Enter the login name and not the first name and last name. In this case, Sue Smith is a login name.
The reassigned request disappears from the Approval Requests table.