This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Reassigning approval requests

This section shows how an approver can transfer an approval request to another approver without otherwise responding to the request.

Before you begin

Before approving a request, you must follow the Creating new approval requests procedure.

Note

The process specifies whether or not a request can be reassigned.

To reassign an approval request

  1. Log on to BMC Remedy AR System as the sample user Violet Anderson, and open Approval Central.
  2. From the Pending Approvals table, select the I need a new computer request, and click the Reassign icon.
  3. If prompted, enter your BMC Remedy AR System password.
  4. In the AP:Reassign dialog box, type Sue Smith, and click OK.

    Enter the login name and not the first name and last name. In this case, Sue Smith is a login name.

    The reassigned request disappears from the Approval Requests table.

Where to go from here

Requesting more information

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