This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Process administrator overview

A process administrator is a BMC Remedy AR System user with the authority to define an approval process and to perform administrative tasks related to the AR System. The first process administrator must be set up by the BMC Remedy AR System administrator, but others can be set up by an existing process administrator.

The process administrator is a more powerful authority than the signature authorities (approvers) who actually sign approval requests. A process administrator has the following responsibilities:

  • Designing the approval process to generate approval signature data when BMC Remedy AR System workflow needs to be authorized
  • Connecting approval server forms to workflow to accomplish the designed approval process
    This includes configuring routing, and creating the list of authorized approvers. See also Adding approvals to an application.
  • Overriding a process, or parts of a process, when circumstances arise that must be handled outside of established workflow.
    See Performing overrides.
  • Creating and deleting other process administrators as needed
    Other process administrators can have full or limited authority. A process administrator with limited authority can perform the following activities:
    • Acting as an administrator to manage only specific processes that are assigned by a process administrator with full authority
    • Acting as an override-only administrator to approve or reject requests regardless of the approver list for the assigned processes
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