This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Preserving Request ID field values

You might want to preserve the Request ID field values of your BMC Remedy AR System requests for the following reasons:

  • Backward compatibility — You might have cross-references that see requests by the Request ID field value.
  • History — The Request ID field values were created with the old format, and there is no need for change.
  • Design — Your BMC Remedy AR System design requires periodic change to the Request ID field. For example, use the current year as a prefix for that field.
  • No data — No requests were submitted, so there are no Request ID fields to convert.
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