This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Planning BMC Remedy AR System installation in an enterprise environment

The following table helps you plan your BMC Remedy AR System implementation in an enterprise environment. Each link in the column leads you to key information about the component such as; knowledge of common issues that you might encounter, actions that you should avoid, security considerations, and third-party for your enterprise setup.


Press Shift+F to view the table in fullscreen mode.

TopicAR System ServerMid tierEmail EngineAssignment EngineApproval ServerBMC Atrium CMDB

See Installing section from the BMC Remedy ITSM Deployment online documentation.


Security considerations for BMC Remedy AR System

Security considerations for BMC Remedy AR System

Securing incoming and outgoing email

Configuring the Assignment Engine

Security considerations for BMC Remedy AR System

Security considerations for BMC Remedy AR System

Access control

Access control

User authentication

Specifying internal and external authentication

Scalability and high availability

Remedy AR System architecture

Load Balancing

Using a load balancer with server groups

BMC Remedy Mid Tier recommendations

Load balancing with Email Engine


Distributed operations introduction


Where to integrate BMC Remedy AR System

Integration technologies

Integration capabilities 

Integrating the Assignment Engine into an application

Integrating Approval Server with an application

Integrating with CMDB

Web servers and JSP/servlet engines 

Preparing your web server

Proxy servers 

Proxy server and load balancer settings

Log files and monitoring

Collecting diagnostics

BMC Remedy Mid Tier logging

BMC Remedy AR System Email Engine logging levels

Assignment engine logs

BMC Remedy Approval Server logging

BMC Atrium CMDB log files

Performance tuning Performance tuning

Performance tuning for mid-tier

Configuring Email Engine for maximum performance



BMC Remedy AR System standards

BMC Remedy AR System standards

Internationalization and localization

Language information

Accessibility (508) 

Section 508 rules for application designers

Common problems and tips

Troubleshooting BMC Remedy AR System installation, migration, or upgrade

BMC Remedy Mid Tier troubleshooting tips

Troubleshooting BMC Remedy Email Engine

Troubleshooting BMC Remedy Assignment Engine

Troubleshooting Remedy Approval Server

Troubleshooting issues with BMC Atrium CMDB


Working with BMC Remedy AR System licenses


Licensing Assignment Engine

Working with sample users

Import and reconciliation     

Reconciling data

Links to federated systems     

Configuring federated data in BMC Atrium CMDB

Making changes to classes or attributes     

Process overview for creating or modifying classes

Collecting information for support

Gathering information for support

Collecting BMC Remedy Mid Tier information

Collecting BMC Remedy Email Engine information

Collecting BMC Remedy Assignment Engine information

Collecting BMC Remedy Approval Server information

Collecting BMC Atrium CMDB information

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  1. Piotr Sadowski

    Hi, link for "Performance tuning" for Mid Tier does not work. Could you fix this? Thanks

    Jul 22, 2018 12:51
  2. Ben Boyd

    Link for Scalability and high availability does not work.

    Dec 19, 2018 09:29
    1. Anagha Deshpande

      Hello Ben,

      Apologies for the inconvenience. We will fix the links.



      Dec 23, 2018 09:43
      1. Onkar Telkikar

        Hello Ben,

        We have fixed the link for Scalability and high availability.


        Dec 26, 2018 01:57