This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Overriding values from ar.cfg or ar.conf

In 7.6.04 and later installations, if a plug-in calls a load balancer (or another server) but you want the plug-in to call a specific BMC Remedy AR System server, you can override values from the ar.cfg (ar.conf) file.  To do this, add values to the following options in the pluginsvr_config.xml file.

<override_ar_server_host></override_ar_server_host>

<override_ar_server_port></override_ar_server_port>

<override_ar_system_user></override_ar_system_user>

<override_ar_system_password></override_ar_system_password>

For example, you might want the plug-in server to use MachineA on port 3814 and log in as JoeUser with a password of pword123.  Change the options as follows:

<override_ar_server_host>MachineA</override_ar_server_host>

<override_ar_server_port>3814</override_ar_server_port>

<override_ar_system_user>JoeUser</override_ar_system_user>

<override_ar_system_password>pword123</override_ar_system_password>

You might need only the host name and port numbers. (The user name and password options are not always required.)

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