Use the Notify action in:
Use the Notify action to send specified users or groups an email, an alert, or an alternate method outside of BMC Remedy AR System server. For example, a filter can notify support staff that they have been assigned a new request, or an escalation can notify a manager that a request has not been handled within the specified time.
Alerts are stored in the database, and users can view them in the alert list. Email messages are sent through the BMC Remedy Email Engine, which supports the SMTP and MAPI mail protocols for outgoing messages. You can also write notifications to a file for use by another application.
For information about sending notifications by using an external application, see Using an external delivery mechanism.
For more information about the Notify action, see: