This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Modifying flashboard properties

The available formats for flashboards are:

  • Default format — The out-of-the-box format that uses Adobe Flash technology that enable users to interact with the flashboard by performing actions such as zooming, viewing in full screen mode, changing the chart type, changing labels.
  • New look and feel with 7.1.00 and 7.0.01 color scheme — Displays the flashboard with interactive features, but uses the previous version's color scheme. (To use this format, set the flashdisplay parameter to 0 as described in Parameters for display in prior version.)
  • Color and format for 7.1.00 and 7.0.01 ("image-based") — Uses the previous version's color scheme and look and feel. (To use this format, set the flashdisplay and defaultlookandfeel parameters to 0 as described in Parameters for display in prior version.)

The "Formats for flashboards" figure shows the different formats.


By default, Adobe Flash technology is used to display the flashboards. However, if flashboards are too small, Flash technology cannot render the flashboard legibly. In such cases, the image-based version of the flashboard is used. You can manually set the minimum width and height size that is used when a flashboard reverts to the image-based format. See Modifying the file for flashboards

Formats for flashboards
(Click the image to expand it.)

The following table lists the available properties under the Properties tab and the flashboard format supported for each property.

Flashboard properties

ParameterPowered by Adobe FlashImage-based
Default format and color scheme7.1.00/7.0.01 color scheme7.1.00/7.0.01 color and format
Show X Axis+++
Show X Axis as Time ++
Show X Axis Ticks ++
Show Y Axis+++
Show Y Axis Ticks ++
Wall 3D Color  +
X 3D Offset  +
X Axis Grid Color ++
X Axis Label Color ++
X Axis Label Font ++
X Axis Show Ticks Label ++
X Axis Ticks Label Font ++
X Axis Ticks Color ++
X Axis Ticks Label Color ++
Y 3D Offset  +
Y Axis Grid Color ++
Y Axis Label Color ++
Y Axis Label Font ++
Y Axis Show Ticks Label ++
Y Axis Ticks Color ++
Y Axis Ticks Label Color ++
Y Axis Ticks Label Font ++
Advanced Color Palette+++
Chart Border Width ++
Chart Outline Width ++
Custom Time Format+++
Customizable Parameters  +
Display 3D  +
Display Table+++
Foreground Color ++
Foreground Transparency ++
Graph Background Color ++
Graph Background Transparency ++
Legend Border Width ++
Max Bar Width ++
Outline Color ++
Outline Legend Keys+++
Show Chart Title  +
Show Values ++
Time Format+++
Title Alignment  +
Title Color ++
Title Font ++
Title Placement  +
Top Group By Number+++
Top Group By Other Alias+++
Top Group By Other Color+++
Value Label Color ++
Value Label Font ++
Background Color+++
Item Color ++
Item Font ++
Outline Color ++
Outline Width ++
Title Alignment ++
Title Color ++
Title Font ++
Alert Color+++
Needle Color+++
Normal Color+++
Warning Color+++

Formats for the properties in the Properties tab are as follows:

  • Font properties<type-size-font name>
    For example:
    The options for type are 0 for plain, 1 for bold, and 2 for italic.
  • Color properties<heximdecimalColorCode>
    For example, 0000FF renders a blue color.
    Gradients use the following format: <colorOrdercolorPlacementcolorCode1colorCode2>
    colorOrder determines the gradient's pattern. The options are:
    • L — For linear colors
    • R — For reflected colors
      colorPlacement determines the gradient's pattern. The options are:
    • H — For a horizontal pattern
    • V — For a vertical pattern
      For example, the following property would render a horizontal gradient with the colors black and white.


      If you have flashboards created before version 7.0.01, you can use the old color palette to keep your old color. To keep the old palette, change the Advanced Color Palette value to 0.

  • On/off properties0 indicates that the property is turned off, and 1 indicates that the property is turned on. For example, if the Show X Axis property is set to 1, the X axis will appear in the flashboard.
  • Offset properties — The number of pixels that the image is offset.
Was this page helpful? Yes No Submitting... Thank you