This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Message not in catalog

If you receive the following message, a process cannot access the message catalog:


Message not in catalog; Message number = <messageNumber>



Messages are returned by the server or the client. In general, messages with numbers below 1000 are from the server, while messages 1000 or higher are from the client. Errors above 10000 are defined by workflow (active links, filters, and escalations) and might come from either the server or the client.

To troubleshoot this error

  • Ensure that the message catalogs exist, that they are in the appropriate directory, and that the NLSPATH environment variable is set correctly on both the server and the client.
  • Ensure that the setting of your LANG environment variable is set to the correct language on both the server and the client. You can clear this variable, or you can set it to the default value of C to cause the system to default to using the English language catalog.
  • Ensure that the arsystem.cat file is readable by all. If you set up symbolic links, each end of the link must be readable by all.
Was this page helpful? Yes No Submitting... Thank you

Comments