This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Message action

Use the Message action in:

  • Active links
  • Filters
    Use the Message action to display an error, warning, note, or message for any operation that meets the active link or filter conditions. You define the content of the message and set options to control where the message appears.

To define the Message active link or filter action

  1. Right-click the If Action or the Else Action panel header.
  2. Select Add Action > Message.
  3. From the Type list, select the appropriate message type.
    The message type is displayed as a label with the message. The available message types are:
    • Note — Displays a note and continues the operation. The message is labeled ARNOTE.
    • Warning — Displays a warning and continues the operation. The message is labeled ARWARN.
    • Error — Displays an error and terminates the operation. No actions are performed after an error message. The message is labeled ARERR.
      For example, you can use an error message to disallow requests with no value in a specific field, even if the field is not normally a required field.


      In a filter, you can use an error handling filter instead of displaying a message and terminating the filter. See Error processing.

    • Accessible — Active links only. Displays a message that can be interpreted by a screen reader for a visually impaired user.
      To support this message type, the Accessible Mode user preference must be set to Screen Reader/No Vision. For more information about accessibility, see Setting the Accessibility tab.
    • Tooltip — Active links only. In web clients, the message appears in a tooltip. For information about tooltips, see Using the message action to create tooltips.
  4. In the Text field, enter the text of the message.
    You can enter an unlimited number of characters for active links and a maximum of 255 characters for filters. To insert field values from the current form or keywords in the message, click the ellipsis and use the Expression Editor dialog box.
  5. In the Number field, enter a message number.
    The message number is displayed with the message. The number that you specify must be greater than or equal to 10000. (Numbers less than 10000 are reserved for BMC Remedy AR System server messages.) Message numbers are not displayed with Prompt messages.
    Define a unique number for each message. You can add the messages you define to the Error Messages form to create a complete list of BMC Remedy AR System server messages and messages for your application. To allow for localization of the message text, create an entry for the message in the Message Catalog form.
  6. (Active links only) To cause a note or warning to appear in the Prompt Bar instead of a dialog box, select the Show Message in Prompt Bar check box.
  7. Save the active link or filter.

For more information, see:

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