This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Managing HTML template attachments

This topic explains how to manage email attachments.

In this topic:

To delete an attachment

  1. Click the Attachments tab in the AR System Email Templates form.
  2. Select the attachment you want to delete.
  3. Click Delete Attachment.
  4. Click the Refresh Table button to refresh the table in the Attachments tab.
    The attachment is deleted from the list.

To modify an attachment

  1. Click the Templates Attachments tab in the AR System Email Templates form.
  2. Select the attachment you want to modify.
  3. Click the Modify Attachment button.
    The AR System Email Attachments form opens (see The AR System Email Attachments form for templates).
  4. Click Search to locate the attachment.
    The attachment appears on the attachment list.
  5. Modify the attachment as required. You also can modify the Attachment Name.
  6. Click Save.

To add a previously saved attachment to your template

  1. In the Template Attachments tab of the AR System Email Templates form, click the arrow next to the blank field at the bottom of the pane.
  2. Select the attachment.
  3. Click the Add Existing button.
    Your attachment is added to the list in the attachment pool.
  4. Click Save.
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