This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Logging failed pending items

You can log failed pending items in the Distributed Pending Errors form. The form includes this information:

  • The error message that is most relevant to the failure
  • The operational stage in which the failure occurred

The form is available only on AR System servers that have a license for DSO.

For more information about DSO logging, see Configuring BMC Remedy Distributed Server Option logging.

Distributed Pending Errors form

To log failed pending items

  1. Open the AR System Administration: Server Information form for the local server.
  2. On the DSO tab, select Log Errors to DSO Pending Errors Form.
  3. Click OK or Apply.
    Your changes take effect immediately. You do not have to restart the AR System server.
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