Logging failed pending items
You can log failed pending items in the Distributed Pending Errors form. The form includes this information:
- The error message that is most relevant to the failure
- The operational stage in which the failure occurred
The form is available only on AR System servers that have a license for DSO.
For more information about DSO logging, see Configuring BMC Remedy Distributed Server Option logging.
Distributed Pending Errors form
To log failed pending items
- Open the AR System Administration: Server Information form for the local server.
- On the DSO tab, select Log Errors to DSO Pending Errors Form.
- Click OK or Apply.
Your changes take effect immediately. You do not have to restart the AR System server.