This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Logging BMC Remedy AR System activity

Logging the actions of your API program can help you determine why your program is not performing the operation that you expect. For example, you might discover that a filter or escalation is interfering with your program, thereby causing unexpected results.

To turn on and manage most types of log files, use the Log Files tab of the AR System Administration Console: Server Information form. For example, turning on API logging causes the server to record all API calls it receives in the log file that you specify. Each entry in a log file identifies the function name, key parameter values, and the return value. In addition, you can use the ARAPILOGGING environment variable to capture commands to the server and server responses for any application that uses the BMC Remedy AR System C API.

For information about the settings in the Log Files tab of the Server Information form, see Setting log files options. For information about how to use log files and the actions tracked by each type of log file, see Working with logs.

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