This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Localization tips for importing

On Chinese UNIX systems, CSV and ASCII files cannot be imported if they contain Date/Time fields.

When using the Data Import utility on Japanese UNIX systems, convert the data and .armx mapping files to EUC format before the files are moved to the UNIX server. (The .arx and .xml data files are already in EUC format when they are generated in the client tool, but the .csv file is not. Therefore, the .armx and .csv files must be converted.) Make sure that all of the data file names and a mapping file names are in English.

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