This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

List of Client Type ID

The following table lists the Client Type ID for an API program:

IDAR_CLIENT_TYPEDescription
0AR_CLIENT_TYPE_UNKNOWNAR_CLIENT_TYPE_UNKNOWN
1AR_CLIENT_TYPE_PRE_50AR System clients prior to the 5.0 version
2AR_CLIENT_TYPE_WATBMC Remedy Administrator (pre-7.5.00)
3AR_CLIENT_TYPE_WUTWindows User Tool
4AR_CLIENT_TYPE_WIPBMC Remedy Import Tool (pre-7.5.00)
5AR_CLIENT_TYPE_DSOAR System Distributed Server Option
6AR_CLIENT_TYPE_ODBCAR System ODBC
7AR_CLIENT_TYPE_APPROVALAR System Approval Server
8AR_CLIENT_TYPE_WEB_SERVERAR System web server (waserver)
9AR_CLIENT_TYPE_MID_TIERMid tier (version 5.0 and later)
10AR_CLIENT_TYPE_PALM_PILOT

Palm Pilot

BMC MyIT and BMC SmartIT

Note: There is no separate client type for BMC MyIT and BMC SmartIT.

11AR_CLIENT_TYPE_FLASHBOARDSFlashboards
12AR_CLIENT_TYPE_FLASHBOARDS_MID_TIERFlashboards mid tier
13AR_CLIENT_TYPE_EIEEnterprise integration
14AR_CLIENT_TYPE_RELOADarreload
15AR_CLIENT_TYPE_CACHEarcache
16AR_CLIENT_TYPE_DISTardist
17AR_CLIENT_TYPE_RUN_MACROrunmacro
18AR_CLIENT_TYPE_MAILarmaild, armailex (pre-5.1)
19AR_CLIENT_TYPE_IMPORT_CMDarimportcmd
20AR_CLIENT_TYPE_REPORT_PLUGINReport creator plug-in
21AR_CLIENT_TYPE_ALERTAlert tool
22AR_CLIENT_TYPE_MAIL_DAEMONNew AR Mail Daemon, not armaild
23AR_CLIENT_TYPE_SIGNALarsignal
24AR_CLIENT_TYPE_DEBUGGERdebugger
25AR_CLIENT_TYPE_OBJSTRobject store API
26AR_CLIENT_TYPE_OBJSTR_SYNCobject store sync utility
27AR_CLIENT_TYPE_SERVER_ADMIN_PLUGINServer Admin plugin
28AR_CLIENT_TYPE_SIM_PUBLISHING_SERVERBMC Sim Publishing server
29AR_CLIENT_TYPE_SIM_SMEBMC Sim Service Model editor
30AR_CLIENT_TYPE_CMDB_ENGINECMDB Engine
31AR_CLIENT_TYPE_CMDB_DRIVERCMDB Driver
32AR_CLIENT_TYPE_RECON_ENGINEBMC Atrium Core Reconciliation Engine
33AR_CLIENT_TYPE_ASSIGNMENT_ENGINEBMC Remedy Assignment Engine
34AR_CLIENT_TYPE_WEBSERVICEWebservice
35AR_CLIENT_TYPE_NORMALIZATION_ENGINEBMC Atrium Core Normalization Engine
36AR_CLIENT_TYPE_DEVELOPER_STUDIOBMC Remedy Developer Studio
37AR_CLIENT_TYPE_FT_TEXT_READERFT Text Reader
38AR_CLIENT_TYPE_ATRIUMSSOBMC Atrium Single Sign-On
39AR_CLIENT_TYPE_MIGRATORBMC Remedy Migrator
40AR_CLIENT_TYPE_UDMAR UDM Adapter
41AR_CLIENT_TYPE_RKM_OPERATIONSRKM Operations plugin
42AR_CLIENT_TYPE_RKM_FORM_PERMISSIONSRKM Form Permissions plugin
43AR_CLIENT_TYPE_RKM_DOCUMENT_MIGRATORRKM Document Migrator plugin
44AR_CLIENT_TYPE_RKM_FILE_SYSTEMRKM File System plugin
45AR_CLIENT_TYPE_RKM_FILE_SYSTEM_SYNCRKM File System Sync plugin
46AR_CLIENT_TYPE_RKM_GROUPRKM Group plugin
47AR_CLIENT_TYPE_RKM_REGISTRATIONRKM Registration plugin
48AR_CLIENT_TYPE_ASSET_SWLM_RULE_ENGINEAsset SWLM Rule Engine plugin
49AR_CLIENT_TYPE_ASSET_SOFTWARE_USAGEAsset Software Usage plugin
50AR_CLIENT_TYPE_ASSET_RLE_CONFIGAsset RLE Configuration plugin
51AR_CLIENT_TYPE_ASSET_CHARGE_BACKAsset Charge Back plugin
52AR_CLIENT_TYPE_ITSM_COMMONITSM Common plugin
53AR_CLIENT_TYPE_ITSM_CAIITSM CAI plugin
54AR_CLIENT_TYPE_ITSM_UTILITYITSM Utility plugin
55AR_CLIENT_TYPE_ITSM_APPQUERYITSM AppQuery plugin
56AR_CLIENT_TYPE_ITSM_NEXT_IDITSM Next ID plugin
57AR_CLIENT_TYPE_ATRIUM_INTEGRATORBMC Atrium Integrator
58AR_CLIENT_TYPE_ADDMADDM
59AR_CLIENT_TYPE_BPPMBPPM
60AR_CLIENT_TYPE_ODAAR ODA
3999AR_CLIENT_TYPE_END_OF_PRODUCTEnd of Product
4000AR_CLIENT_TYPE_UNPRODUCTIZED_STARTDriver (sample program)
4001AR_CLIENT_TYPE_DISPATCHERDistributor of application
4002AR_CLIENT_TYPE_HELParhelp
4003AR_CLIENT_TYPE_JANITORarjanitor
4004AR_CLIENT_TYPE_MENUarmenu
4005AR_CLIENT_TYPE_STRUCTarstruct
4006AR_CLIENT_TYPE_TEXTartext
4007AR_CLIENT_TYPE_SQLEDarsqled
4008AR_CLIENT_TYPE_CHANGE_SELarchgsel
4009AR_CLIENT_TYPE_CHANGE_IDarchgid
4010AR_CLIENT_TYPE_LABELarlabel
4011AR_CLIENT_TYPE_INSTALLERAR System Installer
4012AR_CLIENT_TYPE_RIKRemedy Install Kit (RIK)
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Comments

  1. Andreas Mitterdorfer

    We tried to set client type 61 for the myit users however login was not possible. According to logs the client type 10 was used. Please can you clarify resp. make addtional notes on how to achieve this functionally for a use case?

    Use case example:

    Customer has 30 users in ITSM, 10 should only be allowed access via MyIT client, 10 only via  SmartIT client  and 10 only via Midtier client.

     

    Note: Addtionally i think it should read AR_CLIENT_TYPE_MYIT

    Dec 01, 2016 07:55
  2. Allen Morgan

    Also need a  CLIENT_TYPE for REST API - logs show a CLIENT_TYPE of 0 - AR_CLIENT_TYPE_UNKNOWN

    Having a specific CLIENT_TYPE is critical for developing targeted workflow 

     

    Jan 22, 2017 01:41
    1. Prachi Kalyani

      Hello Allen,

      Currently there is no separate CLIENT_TYPE for REST API. It remains as 0 (undefined).

      To identify specific CLIENT_TYPE for REST API, please contact BMC Customer Support to raise a formal ticket. To contact BMC Customer Support, click here.

      Thanks,

      Prachi

      Jan 27, 2017 04:37
  3. Guruprasad Balachandra

    Is there client type for request raised from DWPA. is it marked as REST API call ?

    Jul 08, 2019 04:17
    1. Anagha Deshpande

      Hello Guruprasad,

      Apologies for the delayed response.

      There is no separate client type for DWPA.

      Regards,

      Anagha

      Mar 11, 2020 03:37