This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

License types for users to access BMC Remedy AR System server

The following license types are used to access the BMC Remedy AR System server:

License type

Description

Read

Enables users to create, search for, and display requests within their assigned permissions. Administrators can configure the BMC Remedy AR System server to enable users with Read licenses to modify requests that they submit. Users with a Read license can always create, similar to Restricted Read. Additional configuration is only required to allow them to modify.

See Enabling submitters to modify requests.

Restricted Read

Enables users to create, search for, and display requests within their assigned permissions. Users with Restricted Read licenses cannot modify any requests, including their own.

Restricted Read licenses enable the same login account to access BMC Remedy AR System from multiple IP addresses simultaneously.

You can give guest users a Restricted Read license. See Setting administrative options.

Fixed

Includes all the capabilities of a Read license, and also enables users (based on the permissions of the groups to which they belong) to modify and save requests that they did not submit. BMC Remedy AR System administrators and subadministrators must have a Fixed license. Other BMC Remedy AR System users who consistently need to modify requests must also have Fixed licenses.

A Fixed license is associated with a user name and is always "reserved" for that user. Users who have a Fixed license can access the BMC Remedy AR System server at any time.

A user cannot be assigned the same Fixed license more than three times in one week. If this limitation is exceeded, the user must wait one week from the first assignment of the Fixed license before it can be assigned again.

Floating

Includes all the capabilities of a Read license, and also enables users to modify and save data for requests that they did not submit based on the groups to which they belong. Multiple users can use the same Floating licenses, one user at a time: they are available on a first-come, first-served basis. This type of license is designed for users who occasionally need to modify and save requests.

When a user who is assigned a Floating license logs in to BMC Remedy AR System, the user is given a Read license. When the user attempts to perform a search, modify, or submit operation, BMC Remedy AR System checks for an available Floating license, and the following occurs:

  • If a Floating license is available, the user is granted write access to requests. The user retains write access until the Floating license is released.
  • If no Floating licenses are available, the user is notified and continues to use the Read license until a Floating license becomes available.Generally, Floating licenses are shared by all BMC Remedy AR System users. You can, however, define license pools to reserve a set of Floating licenses for a group of users. This enables you to prioritize the availability of Floating licenses. For example, you can allocate a number of licenses to department managers to make sure that they can immediately approve essential requests. Users who do not belong to this group cannot acquire any of the reserved licenses.

An AR System server license key activates fixed write licenses, read and restricted read licenses  (which you might have to purchase, depending on your sales contract) . You can purchase additional fixed write licenses and floating write licenses from BMC or from an authorized reseller.

For more information about licensing, see Licensing overview and Working with BMC Remedy AR System licenses.

The operating system password management system can also be configured to lock out users after too many failed password attempts. Use this method when the user password is stored external to the User form. For more information, see the Max Number of Password Attempts row in the table in Setting administrative options. The operating system password management system can also be configured to lock out users after too many failed password attempts. This method is effective where the user password is stored external to the User form.

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