This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

License notes

The following notes apply to BMC Remedy AR System licensing:

  • BMC Remedy AR System server, server option, and application licenses
    Each instance of an AR System server, server add-on, and an application must be licensed.
  • An instance is defined as an AR System server or group of servers (that is, server group) sharing a common database.

    In addition, each AR System server must have its own AR Server license key, but the server group feature shares all other BMC product licenses with all of the servers in the group.  See Licensing for server groups for more information.

  • User fixed licenses
    When you add AR System or application user fixed licenses to a server, you specify the number of such licenses that can be concurrently assigned in the Number of Licenses field (see Adding Licenses). This number is the maximum number of licenses available for assignment. This number does not have to be the same as the number of licenses you purchased. The peak number of user fixed licenses assigned to users in each billing period is tracked and used for auditing purposes, whether or not the assigned users ever log in.

    Fixed user licenses are considered site licenses, where a site is defined as all of the AR System servers licensed under a single Support ID.  Fixed user licenses are assigned to a named user who is entitled to use the same fixed user license anywhere within the site.

    If the fixed user license is entitled only as a development fixed user license, it may be used only on development servers.
  • User floating licenses

    When you add AR System or application user floating licenses to a server, you specify the number of such licenses that can be concurrently used in the Number of Licenses field. This number is the maximum number of licenses available for use. This number does not have to be the same as the number of licenses you purchased. The peak number of user floating licenses in use at the same time during each billing period is tracked and used for billing purposes.

    A floating user license is associated with a single instance at any given time.  While it can be transferred between instances, it cannot be associated with two instances at one time. 

User license limits

You can make any number of user licenses available on your server regardless of the number you purchased. For example, if you purchased 10 AR System User Fixed licenses but need to use 15, you can immediately update the Number of Licenses field. If, during an audit, BMC finds that your usage exceeded your purchased license count, you will be billed for the additional use.

Important

To remain in compliance with your purchased licenses, be sure to set the appropriate use limits in the Number of Licenses field for each license.

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