This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

LDAP plug-ins in BMC Remedy AR System

Lightweight Directory Access Protocol (LDAP) provides a standard method for accessing information from a central directory. A common use for LDAP is user authentication. After a user is set up in the LDAP directory, he or she can use the same user name and password to log in to any application that supports the LDAP protocol.

BMC Remedy AR System provides these LDAP plug-ins:

  • AR System Database Connectivity (ARDBC) LDAP — Accesses data objects stored in a directory service as if they were entries stored in a typical AR System form. You can search for, modify, and create data in a directory service using this plug-in. You can also use the data in workflow and to populate character menus and table fields. See Using the ARDBC LDAP plug-in.
  • AR External Authentication (AREA) LDAP — Authenticates AR System users against external LDAP directory services. See Using the AREA LDAP plug-in.
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