This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.


The  BMC Remedy ITSM Suite Deployment online documentation  provides instructions on how to install and upgrade the components in the BMC Remedy IT Service Management (ITSM) Suite, which includes the following:

  • Platform components: BMC Remedy Action Request (AR) System components and BMC Atrium Core components
  • Application components: BMC Remedy ITSM core components, BMC Service Request Management, BMC Service Level Management, and BMC Remedy ITSM Process Designer

The following graphic illustrates scope and the contents of this online documentation.

Go to the following sections in the BMC Remedy ITSM deployment documentation for details. 

  • Planning the deployment
  • Preparing
  • Installing
  • Upgrading
  • Troubleshooting

Related topics

BMC Remedy with Smart IT installing

BMC Remedy with Smart IT upgrading

BMC MyIT installing

BMC MyIT upgrading

BMC Remedy Single Sign-On installing

BMC Remedy Single Sign-On upgrading

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  1. Brian Gillock

    Where is Online Help installation covered?  Thank you.

    Feb 08, 2017 11:37
    1. Sandy Reid

      Hello Brian,

      You can find the 9.1 instructions at Installing offline documentation

      I also added some search keywords to help you find it in the future (ITSM online help or Remedy online help). Let us know if additional search terms would help. 


      Feb 08, 2017 12:24
  2. Brian Gillock

    Is there no longer any, End User/Customer help like there was in 7.6?  in 7.6 the online help presented users with information like, Working with the Requester console or Working with incident requests as a manager.  Here it's Planning, Installation and Upgrade.  And is there a new Process Overview for 9.1?  Thank you.

    Feb 09, 2017 07:57
    1. Prachi Kalyani

      Hello Brian,

      The information related to Working with Requestor Console is documented at Remedy IT Service Management Suite 9.1. You can refer to the following topics:

      The information for incidents requests is documented at Working with incident requests as a manager.

      For an upgrade process overview you can refer to the BMC Remedy ITSM Deployment 9.1 documentation.

      Depending on the complexity of your environment and your outage window, you can select the following upgrade method that suites your requirements:



      Feb 10, 2017 04:53
  3. Brian Gillock

    Okay, thank you.  I just wanted to verify that the way help was handled in 7.6 is no more.

    Feb 10, 2017 08:17