This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Identifying the active state of Distributed Server Option

To verify whether Distributed Server Option (DSO) is active, perform the following steps:

  1. Query for pending DSO operations: From AR System Administration Console, select System > Distributed Server Option > Pending DSO Operations.
  2. Query to determine the number of items yet to be processed: Query for items with CreateDate before a specified date and time, and refresh the query results periodically to determine if the count is decreasing and at what rate.
  3. Access the host system and verify the task list including the DSO server process name (for example, ardsoj81_build001.jar).
  4. Identify the Java DSO process using the server process name.

Identifying the Java DSO process

Perform the following steps to identify the Java DSO process using the server process name:

  1. Open Remedy Management console > AR System Server Group Console > Manage Process tab.
  2. From Process Name, select DSO process.

Setting the DSO to active state

Perform the following steps if DSO is not active:

  1. Verify that there is a license for AR Distributed Server in BMC Remedy AR System. Perform this step on both, the target and destination AR Server.
    From AR System Administration Console, select System > General > Add or Remove Licenses
  2. Verify that the DSO server process is included in the armonitor configuration file and is not commented.
    • On Windows: Open armonitor.cfg and verify that the line with an entry for ardsojversion_buildbuild number.jar does not start with #.
    • On UNIX: Open armonitor.conf and verify that the line with an entry for ardsojversion_buildbuild number.jar does not start with #.
  3. Verify the DSO connection information from Centralized Configuration.
  4. Check for errors reported by the server process in the arerror.log file by searching for Distrib to identify messages related to DSO.
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