This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

How BMC Remedy AR System selects a view for the user

BMC Remedy AR System uses the following fallback lookup mechanisms when selecting a view for the user.
In a browser:

  1. The mid tier uses the locale defined in the AR System User Preference form.
  2. If there are no user preferences, the system selects the appropriate view for the user's browser.
  3. If the view with the user's preferred locale is not found, the system checks the OS of the user.
  4. If there is no exact match during any of these stages, the fallback mechanism finds the closest possible locale to the one requested. The resulting view is then displayed.
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