Comments

1. 

   Brian Gillock

   Where do I find, "What's New" in ARS 9.1?

    

   TIA

   Jan 28, 2016 12:05

   1. 

      Prachi Kalyani

      Hello Brian,

      Click Release notes and notices on this page to expand the tab. The details in this tab summarizes the enhancements added in this release.

      You can also find the enhancements listed on 9.1.00 enhancements topics.

      Thanks,

      Prachi

       

      Jan 28, 2016 10:45

      1. 

         Brian Gillock

         Thank you, Prachi.

         Jan 29, 2016 07:01
2. 

   Nilaja Mangum-goins

   Just curious...why does the pdf file header read "...BladeLogic Confidential." in the upper right hand corner for the BMC Remedy Action Request System 9.1m document?

   Jun 06, 2016 08:52

   1. 

      Prachi Kalyani

      Hello Nilaja,

      The PDF is restricted only to registered customers. Hence the copyright statement.

      Thanks,

      Prachi

      Jun 07, 2016 03:56

      1. 

         Nilaja Mangum-goins

         That response didn't really address the concern. Allow me to readjust the question: Why does a Remedy Action Request System document have BladeLogic in the header. I nor any of my comrades were really concerned about the coyright statement. Clearly, that's a BMC issue. 

         It just seemed odd that the documentation reflects an entirely different product line. We found this phenomenon in other Remedy pdf documents as well. We thought, perhaps it was a copy & paste mistake or maybe even hint of a potential merge of the product lines in the future.

         Do you happen to know or should we direct the question elsewhere?

         Jun 15, 2016 08:02

         1. 

            Vaijayanti Nerkar

            Hello Nilaja,

            Apologize for a late reply to this comment. 

            The BladeLogic statement in the documentation is a legal requirement. The legal department has given this directive. The BladeLogic statement appears on the documentation of all the products of BMC Software.

             

            Regards,

            Vaijayanti

            Jun 22, 2016 01:56
3. 

   Bruce Wilson

   Where do I find developer guides for Remedy 9.1?

   For example, in 7.6 I used the following document: BMC Remedy Action Request System 7.6.04 Workflow Objects Guide.pdf

   Where is this located for version 9.1?

   Thank you,

   Bruce Wilson

   Oct 12, 2016 02:29

   1. 

      Prachi Kalyani

      Hello Bruce,

      Starting from BMC Remedy AR System version 8.0, we provide online documentation. We no longer provide product guides.

      The content related to Workflow is documented under the Developing an application section. Here is the link to the topic - Defining workflow to automate processes.

      To find the desired content, you can also perform a search using the search box on the upper right corner of the page.

      

      The PDFs and videos topic also provides ready-made PDF that contains all the topics in this space. 

      Thanks,

      Prachi

       

      Oct 13, 2016 01:34
4. 

   Dave Manville

   We are currently on ARS 7.5 and are looking into upgrading to 9.1.  Can someone please tell me how much will be involved to accomplish this?

   Thanks,

   Dave

   Oct 26, 2016 12:02

   1. 

      Prachi Kalyani

      Hello Dave,

      BMC Customer Support team can help you with all the details. To contact Customer Support, click here.

      Thanks,

      Prachi 

      Oct 27, 2016 12:19

      1. 

         Dave Manville

         Hi Prachi,

         Is it true that ARS cant use REST until v9?

         Thanks,
         Dave

         Oct 28, 2016 11:58

         1. 

            Prachi Kalyani

            Hello Dave,

            You are correct. The REST API was introduced in BMC Remedy AR System version 9.0.

            Thanks,

            Prachi

            Nov 09, 2016 02:30

   1. 

      Sandy Reid

      The AMIGO program for BMC Remedy ITSM Suite is a good place to start. http://www.bmc.com/support/amigo_program_overview.html.

      You can also find the upgrade documentation for AR System at https://docs.bmc.com/docs/display/brid91/Home

      Nov 11, 2016 01:32
5. 

   Madhu Dora

   Hi,

   I can't see any updates on this page related RSSO 9.1 SP2 as part of yesterday(5-Dec-16)  ARS 9.1 SP2 release - Is "BMC Remedy Single Sign-On 9.1 Service Pack 2" released?

   BMC support communicated that RSSO SP2 will have authentication chaining mechanism, If RSSO 9.1 SP2 is not released yet any information when it will be released ?

   Best Regards,

   Madhu.

   Dec 06, 2016 04:23

   1. 

      Anagha Deshpande

      Hello Madhu,

      RSSO 9.1 SP 2 is released. For details, see https://docs.bmc.com/docs/display/public/rsso91/Home.

      Regards,

      Anagha

       

      Dec 06, 2016 04:34
6. 

   Nelson Li

   HI team,

   In the COMPATIBILITY website, IE9 is supported for ARS V9.1 above, but IE10 is not, IE11 is Support.

   In the PDF of AR server V9.1 compatibility matrix, IE11 is the minimum browser version.

    One of them should be wrong, I suspect the message in web site is wrong,That make no sense IE10 is not supported but IE9 is spported.

   Could you please check it?

   Jun 12, 2017 03:52
7. 

   Mounir Medani

   Hi all I am looking for BMC Remedy AR System Server Version 7 or 6 to install in new hardware coz old hadware does not support any more , we have a lot of problem and make much more time to creat TT, could some help me for a link to download server version 7 or 6 , BR

   Aug 19, 2017 01:16

   1. 

      Anagha Deshpande

       

      Hello Mounir,

      BMC Remedy Action Request System version 7.6.04 is no longer supported. However, the documentation is available only for reference. You can refer the documentation here.

      Regards,

      Anagha

       

       

      Aug 20, 2017 11:26
8. 

   Vikas Bahare

   Where I can find the latest foundation data sheet for 9.1?

   Sep 11, 2017 06:24

   1. 

      Francois Seegers

      If you have a server up and running with 9.1 then you can download it by going to the Data Management Console>Spreadsheet Management.

      Sep 11, 2017 06:33
9. 

   Mpumelelo Tsabedze

   Hi - where can i get information with details on restart sequence for a server group environment ?

   Thanks

   Jul 05, 2019 04:48

   1. 

      Anagha Deshpande

      Hello Mpumelelo,

      You can start any service that is independent in any order. The only constraint is to start the dependent services first. You can refer to the following sequence for starting the services. Follow the reverse order to stop the services:

      Starting services:

      1. AR System Port Mapper (if this service is in use)
      2. BMC Remedy Action Request System
      3. Apache Tomcat (or other web servers in use). On all servers – Mid Tier, Smart Reporting, Smart IT, Atrium Web Services
      4. BMC Remedy Email Engine
      5. BMC Remedy Flashboard Server
      6. BMC Atrium Integrator
      7. BMC AIS

      Hope this helps.

      Regards,

      Anagha

      Jul 08, 2019 11:12

      1. 

         Melanie Jansen

         Hi Mpumi

         Anagha sent the sequence on one particular server. So, in addition to this, in a server group, I've learnt that the above sequence must be carried out as follows: - When stopping your services, it must be done on the Admin/Primary Server last. - When starting your services, it must be done on the Admin/Primary Server first ... and these services must be running before you start up the services on any subsequent servers.

         Hope this helps. Kind Regards Mel

         Jul 09, 2019 05:07