This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Go to Guide Label action

Use the Go to Guide Label action in:

  • Active links
  • Filters

The Go to Guide Label action redirects the flow of execution within a guide to a specific location in the list of active links or filters. You mark these locations in the guide by inserting a guide "label" before the active link or filter that begins each unit of workflow. The Go to Guide Label action directs the workflow to the specified label, and the guide then executes the active links or filters that follow the label.

This action allows you to create modular workflow, so that you can repeat a series of workflow steps or create workflow can take any of several paths, controlled by qualifications.

For more information about active link guides and filter guides, see Creating and managing fields.

To define the Go to Guide Label active link or filter action

  1. Right-click the If Action or the Else Action panel header.
  2. Select Add Action > Go to Guide Label.
  3. In the Guide Label field, type the name of the Guide label. Ensure that that you have no duplicate Guide labels in the guide.
  4. Save the active link or filter.
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