This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

General REST API guidelines

This section provides answers to frequently asked questions (FAQs) about REST API.

I followed the steps to configure Jetty for using HTTPs, but the REST API does not work. How do I proceed?

Restart the AR System server after updating the jetty-selector.xml file.

Which client type does the REST API use?

The REST API is a transport mechanism and not a specific client-type. The REST API client identifies itself as a specific client type using the HTTP header X-AR-Client-Type.

How long is the authentication token valid?

The default time for token authentication is 3600 seconds (or 1 hour), but it is controlled by the AR_SERVER_INFO_EA_SYNC_TIMEOUT configuration setting. This setting used to determine how long the AR System server can validate a user’s password against a copy in the cache, instead of checking an external authentication server (LDAP).

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  1. Rudolf Brenner

    Hi, we cannot see the video referring to in "The video helps you in understanding...". May be due missing permission settings? Thanks, Rudolf

    Dec 02, 2016 07:09
    1. Prachi Kalyani

      Hello Rudolf,

      The link to the video is updated on the BMC Remedy AR System REST API overview topic.



      Dec 02, 2016 07:16
  2. Ankur Bindal

    Hi, We observed that any user can extract complete data using REST API, if user has link of form. Is there a way to restrict the data simply by User access in User form/People Form.

    Thanks, Ankur

    Feb 26, 2020 06:48
    1. Anagha Deshpande

      Hello Ankur,

      Remedy REST API works as a transport layer. The user access roles and permissions are handled by the AR System server.

      To better understand your issue, could you please provide the steps you are performing or the environment where you are facing this issue.



      Mar 03, 2020 03:26