Full Text Search logs
When and why you need to use/access the FTS logs? Any specific permissions to access these logs? (Admin)
Perform the following steps to collect and send FTS logs to BMC Support.
|Collect logs||Determine the location whether you are performing the search on Indexer server or on a Searcher (user facing) server. |
Enable API and SQL logging from the server from which you are .running the search. For more information about enabling logging, see Enabling server-side AR System logs.
Consider the following points before you enable logging:
If you are using load balanced environment;
|Reproduce the issue||Reproduce the issue in your environment and note the following details:|
|Run the Log Zipper utility <Link>|
Consider the following points while running the Log Zipper utility:
|Disable logging||Disable logging on the Indexer and Searcher server. For more information, see <link>|