This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Forms and field mappings for web services

For both publishing and consuming web services, you specify a base form that is associated with the web service object (publishing) or with a filter (consuming). The information exchanged in the web service action is set in this form or pushed through it to other forms or applications. For web services that involve multiple BMC Remedy AR System forms, the base form is the master form.

For each operation in the web service, you define an input mapping and an output mapping. Mappings are essentially the input and output parameters of the web service. The mapping describes how the elements of the incoming and outgoing XML document are mapped to the fields in the form.

BMC Remedy AR System server provides default input and output mappings for each of the default operations. You can use the mappings that BMC Remedy AR System server automatically creates or you can customize them. You can map to a simple flat WSDL document or to a complex hierarchical document involving parent and child relationships.

For the procedures used to define input and output mappings, see Publishing a web service and Consuming a web service. For details about defining mappings see Mapping web service data.

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  1. Adam Hartman

    Say I add a field to the HPD:HelpDesk form. I then update the output mapping. Will I now see the new field when using SOAP and REST, or does REST require different steps to have its output mapping updated?

    Jan 23, 2020 07:11
    1. Anagha Deshpande

      Hello Adam, 

      Apologies for the delayed response.

      To see the new field, you will need to sync mid tier cache. For more information, see Using the sync cache option.



      Mar 26, 2020 06:44