This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Form to provide justification for rejecting approval requests

The AP:Rejection Justification form appears when an approver selects one or more approval requests on Approval Central or opens the AP:Show-Detail form and then clicks Reject without entering some text in the Justification For Action field.

The approver can perform the following actions:

  • Enter the justification for rejecting the request, and click OK.
    When rejecting multiple requests simultaneously, the dialog box appears only once. The same comment is added to the activity log of all the selected requests.
  • Click Cancel to close the dialog box without providing a comment.
    If the process mandates rejection justification, the Reject action is skipped and a message to that effect is displayed. The request remains in the Pending state.
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