This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Exporting templates with attachments to another server

You can export an HTML template from one server and then import the template onto another server.

To export templates with attachments to another server

  1. Export the HTML template from the AR System Email Templates form on the source server.
  2. Import the template into the AR System Email Templates form on the target server.
  3. Copy the attachments associated with the template from the source server.
  4. Manually add the attachments to the template in the AR System Email Templates form on the target server.
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Comments

  1. Mark Wychowski

    Step 1 could use use some more useful information on how to actually export the HTML template.  Or maybe a link to an article that explains how to do it since it appears to be common knowledge.

    Aug 15, 2016 09:18