This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Exporting object definitions on a server

Use the following procedures to export objects on a server (including locked objects) to .def or .xml files. These procedures are useful if you want to generate BMC Remedy AR System definition or XML files from within BMC Remedy Migrator.

To export objects to .def or .xml files

  1. In the left pane of the server window, under BMC Remedy AR System Objects, click an object type.
  2. In the right pane, select the objects you want to export.
  3. Select Tools > Export Definitions.
  4. In the Save As dialog box, enter a file name, including the .def or .xml extension, and click Save.
    If the definition file already exists, you can append the existing file.

To export locked object definitions

  1. In the left pane of the server window, under BMC Remedy AR System Objects, click an object type.
  2. In the right pane, select the objects you want to export.
  3. Select Tools > Export Locked Definitions.
  4. In the Lock Key field of the Object Lock dialog box, enter a lock key of up to 27 characters.
    You must enter a valid lock key consisting of alphanumeric characters (for example, 123456 or abcxyz or abc789 ). You cannot use double-byte characters. Objects with the same lock key are encrypted as a group in the definition file.
  5. In the Verify Lock Key field, enter the lock key again.
  6. Select a lock type, either Hidden or Read Only.
    Filters, filter guides, and escalations can be hidden. For more information about lock types, see Types of object details.
  7. Click OK.
    During the export, locked objects can exist in the same definition file with unlocked objects. Because lock information is encrypted, no one can remove a lock or change the lock type in the definition file.
  8. In the Save As dialog box, enter a file name, including the .def or .xml extension, then click Save.
    If the definition file already exists, you can append the existing file.

To export deployable applications

  1. Select Tools > Export Application.
  2. In the Select Application dialog box, select a deployable application from the list, and click OK.
  3. In the Save As dialog box, enter a file name for the application.
    The default file type is .def. To export as an .xml file, select .xml from the File Type field.
  4. Click OK.
    The application is exported to the .def or .xml format.
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