This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Executing service entry filters with the Service operation type

External applications can use the Service operation to execute the Service Entry filters on a form. For more details, see Service action and ARServiceEntry.

This operation type does not work on complex documents, so the document can have only one entry for one form.

When BMC Remedy AR System receives an incoming Service request, it performs these actions:

  • If the Primary Key is not Request ID, determines the entry ID for the item.
  • Executes the filters associated with the Service Execution Option that is associated with the form.
  • Ensures that the fields defined in the input mapping are the input fields to the Service Entry call and that the fields defined in the output mapping are the fields expected in the output field list.
  • Takes the output field list and converts it into an XML document and returns it.

The default operation is listed as Service. These are merely names for the Service operation type. Use the mappings to create the input field list and output field list.

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