This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Entry points

Entry points make access to tasks easier to control and maintain . Application designers and administrators must work together to manage the links that appear on the home page.

Application designers are responsible for:

  • Designing the application.
  • Defining the entry points used to interact with the application.
  • Setting the correct permissions within the application so that the appropriate users see the appropriate entry points.
  • Performing localization tasks, if any.

Application designers do not need to have knowledge of the actual home page form where the entry points will appear.

Administrators are responsible for:

  • Installing the application.
  • Configuring the server and mid tier to use the correct home page form.
  • (Optional) Designing the home page form. Depending on which form is designated as the default home page for the server, this can include:
    • Defining layouts for the AR System Customizable Home Page.
    • Modifying the Home Page form
    • Creating a separate form to use as the home page.
  • (Optional) Changing the Home Page settings in the mid tier Configuration Tool or the Configuration tab of the AR System Administration: Server Information form to specify the server and form for the home page.
  • (Optional) Specifying a home page form for each user in the User Preferences form.


You do not need to make entry points for every starting point, only for those most frequently used . If you have a large number of entry points (for example, over 30), consider using the subset mechanism (see Viewing a subset of entry points) to limit the number of entry points displayed.

For more information, see the following topics:

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