This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

/entry/{formName}/{entryId}/attach/{fieldName}

The following operation is available on the resource:

Get an attachment

This operation retrieves an attachment for a particular entry.

DescriptionGets an attachment's binary data
URL qualifier

/entry/{formName}/{entryId}/attach/{fieldName}

formName - The form for which an entry is to be created.
entryId - The entry ID
fieldName - The name of an attachment field.

MethodGET
Header
HeaderValue
Authorizationtoken
(optional) X-AR-Client-TypeClient Type ID
(optional) X-AR-RPC-QueueRPC queue to which the client calls are routed
ReturnsThe attachment binary data is returned as Content-Type: application/octet-stream. The BMC Remedy AR System does not save the MIME types of attachment values, so the application/octet-stream is used to return arbitrary binary data.
All possible error codes

If the request is not successful, one of the following error codes are returned

400 - Request body is incorrect

403 - Forbidden

404 - Form does not exist

500 - Internal Server Error

For more information, see HTTP status codes.

    The following example returns an entry with attachment.

    Request URL

    GET http://localhost:8008/api/arsys/v1/entry/AttachTest/000000000000001/attach/Attachment
    

    Request header

    Authorization: AR-JWT eyJhbGciOiJIUzI1NiJ9.
    eyJleHAiOjE0MTc2NTM1ODgsInN1YiI6IkFsbGVuIiwibmJmIjoxNDE3NjQ5ODY4LCJpc3MiOi
    JXLUNTRUlFUk9FLTI5LmFkcHJvZC5ibWMuY29tIiwianRpI
    joiSURHQUFCRFVDMllHSUFONkJGUTJBQUFFUEZBNVFXIiwiX2NhY2hlSWQiOjQ3LCJpYXQiOjE0MTc2NDk5ODh9.
    V4LGLcEdwD8V_I4rzoWYYSZmEMA82LBB_lEfz4Xnz9Y

    Response Body

    HTTP/1.1 200 OK
    Date: Wed, 03 Dec 2014 23:01:40 GMT
    Content-Type: application/octet-stream
    Server: Jetty(8.1.15.v20140411)
    ...
    <binary data>


    The following is a sample code snippet for the GET operation with attachments.

    package com.example;
    
    import java.io.BufferedOutputStream;
    import java.io.File;
    import java.io.FileOutputStream;
    import java.io.InputStream;
    
    import org.apache.commons.io.IOUtils;
    import org.apache.http.HttpEntity;
    import org.apache.http.client.methods.CloseableHttpResponse;
    import org.apache.http.client.methods.HttpGet;
    import org.apache.http.impl.client.CloseableHttpClient;
    import org.apache.http.impl.client.HttpClients;
    
    public class GetAttachment {
    
        public static void main(String[] args) throws Exception {
            String token = args[0];
    
            // start HTTP GET to get the attachment
            CloseableHttpClient httpClient = HttpClients.createDefault();
            HttpGet httpGet = new HttpGet(
                    "http://localhost:8008/api/arsys/v1/entry/AttachTest/000000000000001/attach/Attachment");
    
            // add the token to the header
            httpGet.addHeader("Authorization", "AR-JWT " + token);
    
            // make the call and write to a file
            try (CloseableHttpResponse response = httpClient.execute(httpGet)) {
                HttpEntity entity = response.getEntity();
                InputStream input = entity.getContent();
    
                File tempFile = File.createTempFile("screenshot", ".png");
                try (BufferedOutputStream output = new BufferedOutputStream(new FileOutputStream(
                        tempFile))) {
                    IOUtils.copy(input, output);
                    System.out.println("Attachment written to: " + tempFile);
                }
            }
        }
    
    }

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    Comments

    1. Andrew Hicox

      how is the content encoded? it does not appear to be base64, neither does it appear to be straight binary nor UTF8.

      Jun 25, 2018 01:31
      1. Anagha Deshpande

        Hello Andrew,

        I will check your query with the SME and will respond back.

        Regards,

        Anagha

        Jun 25, 2018 09:58
        1. Onkar Telkikar

          Hello Andrew,

          Please note that the content is encoded as per the BMC internal process, which we cannot disclose.

          Regards,

          Onkar

          Jun 28, 2018 01:13