Enabling submitters to modify requests
BMC Remedy AR System contains a setting that enables users to modify requests that they initially submitted even if they do not have a write license. To enable this feature, set the Submitter Mode option to Locked in the Licenses tab of the AR System Administration: Server Information form.
Setting Submitter Mode on the Licenses tab
The Submitter Mode options are:
- Locked — Enables users who have their name in the Submitter field to modify their own requests without a write license. This does not apply to users with a Restricted Read license who cannot modify requests under any circumstances. In the locked submitter mode, after the entry is submitted, the value in the Submitter field cannot be changed.
- Changeable — Requires users to have a write (fixed or floating) license to change any record, including requests for which they are the submitter.
For more information, see Setting license options.