This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Enabling filters and escalation

BMC Remedy Migrator includes an option to enable filters and to execute escalation on the destination side of a data migration. This functionality allows you to execute a workflow for specific forms to trigger special use case migrations.

The new option is activated in the instruction.xml file, by using the disable-related-workflow attribute in the <data> tag. You can set the following values to the attribute:

  • true — No filters are triggered for the form.
  • false — Specified filters are triggered for the form.

When the disable-related-workflow attribute is activated, the attribute must have a value of false. This is shown in the following code sample:


<data enabled="true" source-form="TestForm2" type="data" mode="search" merge-option="update" disable-related-workflow="false"> </data>

To start an escalation for a particular form, you must provide the escalation name in the <data> tag. Use the <escalation> tag to provide the escalation name that is triggered during data migration. You can add multiple <escalation> tags within a single <data> tag. This is shown in the following code sample:


<data enabled="true" source-form="TestForm2" type="data" mode="search" merge-option="update" disable-related-workflow="false"> <escalation name"TestForm2Esc1"/> </data>

Note

If an escalation error occurs during the migration, the error must be fixed manually.

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