This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Editing the .arx file

After the first few header lines, the remaining lines in the .arx file have the following format:

DATA "000000000000001" "<otherData>" 1 "<otherData>" 

where <otherData> is data from the form.

The Request ID field always follows the keyword DATA. In this example, the Request ID field has no prefix and is 15 characters in length. Use a text editor, such as WordPad, to convert the format of the Request ID field.

The following procedures show how you can shorten a Request ID field with a length of 15 characters to 10 characters and add a prefix of ABC.

To edit the .arx file in Windows

  1. Open the .arx file in a text editor that has a Find/Replace command with a feature for matching case (for example, WordPad).
  2. Use the Find/Replace command to search for DATA "00000000.


    This command contains eight zeros. Five of the zeroes represent the difference between the original length of fifteen characters and the new length of ten characters. The other three zeros represent the spaces to be replaced by ABC.

  3. Use the match case feature.
  4. Replace all instances of:
    DATA "00000000
  5. Save the changes to the file.

To edit the .arx file in UNIX

  1. Open the file in a text editor.
  2. Type the following command:
    g /^DATA "00000000/s//DATA "ABC/
  3. Save and close the file.
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