This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Editing fields with rich text formatting

If a field has a rich-text-formatting (RTF) icon ( ) next to it, you can format the text in the field. RTF allows extensive formatting options, including font color and size. You can also create lists, align text, and use special characters. For example, you might want to make text bold or italic, or you might want to center the text.


The UI features and the font attributes such as, color, size, and style might vary in edit mode for RTF fields and Rich Text in Place fields, when you compare them with non-edit mode fields.

Click the button to open a dialog box that contains more RTF functions.

RTF dialog box

(Click the image to expand it.) 


If RTF within the field is enabled, a reduced set of RTF functions appear when you click in the field.

RTF functions in a field

(Click the image to expand it.) 

Here are some tips for working in the RTF dialog box:


The RTF options provide a way for you to apply some basic styling of text and to include images with their text. The options do not provide the level of functionality of a desktop-based word processor such as Microsoft Word. Functionality will vary among browsers. Apple Safari browsers support the fewest number of features.

  • To enable the buttons in the dialog box, type some text or select existing text. Then, you can format the selected text.
  • To undo all of the text you entered and formatted in the RTF dialog box, click Cancel or press the ESC key.
  • To view text or images in the RTF field without the scroll bars, set the Custom CSS display property of the RTF field as RTFPanel. Scroll bars appear on the panel that holds the RTF fields. If the content size exceeds the maximum limits as specified in the display property of the RTF field, scroll bars appear on the RTF field itself. See Creating and managing fields in the Developing the application interface section.


  • In the RTF editor, when you select any of the following formatting options and start typing, the formatting automatically gets applied (without selecting the text.):
    • Font Name
    • Font Size
    • Fore Color
    • Background Color

   To continue with the same formatting on the next line, press SHIFT+ENTER.

  • When you select a font from the Font Name option, it is not displayed as the selected item in the drop down immediately, but gets applied.
  • When you select a font from the Font Name option, though the font gets applied to the text, the font name is not displayed as selected.
  • In an unordered (bulleted) list or an ordered (numbered) list, you cannot apply formatting to a single point in the list. The formatting must be applied to the entire list.
  • The ordered or unordered list does not support the indentation option.
  • The RTF editor supports only one level of indentation.

The following topics provide information about working with RTF fields:

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