This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

DSO Filter Configuration plug-in configuration

The DSO Filter Configuration plug-in adds or deletes a DSO action such as DSO Delete, DSO Return, or DSO Transfer to or from a filter. This DSO action is then used as an event for DSO. The filter list is provided in a configuration form, which is an input for the plug-in configuration.

Plug-in type

DSO Filter Configuration is a Java-based ARDBC plug-in.

AR System server connectivity

The AR System server interacts with the DSO Filter Configuration plug-in by using the BMC Remedy AR System Java APIs. This plug-in (DSOConfigurationPlugin.jar) is installed in the <ARInstallationFolder>\pluginsvr\dsoConfig folder.

Configuration information

The configuration information of the DSO Filter Configuration plug-in is available in the AR System Administration: Plugin Server Configuration form.

The DSO.FILTERCONFIGURATION.userDefined.filter_configuration_form_name setting contains the name of the form that has fields for filter name and mapping name.
The DSO.FILTERCONFIGURATION.userDefined.filter_name_field_id and DSO.FILTERCONFIGURATION.userDefined.mapping_name_field_id settings contain IDs of the fields that contain the filter name and the mapping name, respectively.

The AR System Administration: AR System Configuration Generic UI form includes the Server-Plugin-Alias setting that points to the correct plug-in server alias:

See Updating configuration settings by using the AR System Configuration Generic UI form, Configuring java plug-in servers and Setting plugin server configuration options.

Related topic

Troubleshooting DSO Filter Configuration plug-in issues

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