This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Display-only forms

Display-only forms are not represented in the database, so they do not have any requests and they do not contain the core fields.

You can use display-only forms in various ways:

  • Control panels (Using a display-only form as a control panel) — These provide an efficient way to organize and present users with specific tasks or objectives.
  • Dialog boxes (Using a display-only form as a dialog box) — These enable you to reuse specific groups of fields in a variety of ways. For example, you can create an employee information dialog box that contains generic fields (such as name and address) that multiple forms and applications can use.
  • Entry points to other forms that contain data — You can add an OK or a Continue button to a display-only form to cause an active link to transfer data from the display-only form to the primary form and then submit a request.

Creating display-only forms

You can create display-only forms for various purposes. This section provides tips for creating these forms, and examples of how you can use them.


You can create display-only forms that work in New mode and Search mode in a browser (Using a display-only form as a control panel). For general information, see Creating and managing forms.

Be aware of the following issues when you create a display-only form:

  • Unlike regular forms, display-only forms do not have the following form properties:
    • Results list fields
    • Sort
    • Archive
    • Audit
    • Indexes
    • Status history
  • By definition, all fields that you add are display-only.

For more information about dialog boxes and using the display-only forms, see the following sections:

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