This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Defining workflow execution options

The Execution Options panel contains settings that determine when the active link, filter, or escalation runs. For active links and filters, you specify what event or events trigger the workflow; for escalations, you specify the execution schedule for the workflow.

For all three workflow components, you can refine the execution options by adding a qualifying statement in the Run If panel. For information about creating a Run If qualification, see Using buttons and menu bar items to execute active links.

Examples of how you might use execution options include:

  • An active link executes when the user presses Enter in a specified field or clicks a button on the form.
  • A filter executes when a user submits a request.
  • An escalation executes when a request more than eight hours old has not been closed by support personnel.

For more information, see:

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