This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Defining RSS feeds by using the AR System Feed Definition form

This topic provides instructions for defining RSS feeds by using the AR System Feed Definition form.

To define RSS feeds

  1. Log on to the BMC Remedy AR System as an administrator and open the AR System Feed Definition form.
  2. On the Feed Definition tab, provide the required information to define the RSS feed.

    AR System Feed Definition Form, Feed Definition tab
    (Click the image to expand it.)

     

    AR System Feed Definition form, Feed Definition tab fields

             
    Field name Description
    Status

    Shows the status of the RSS feed, which can be one of the following values:

    • Draft — Work in progress.
    • Active — Ready for use.
    • Mark as Deleted — Not available for use.
    Feed Name Enter the name of the RSS feed.
    Description Provide a description of the RSS feed.
    Server Specify the BMC Remedy AR System server name from which you want to receive RSS feeds.

    Note: If you want to receive RSS feeds from remote BMC Remedy AR System servers, add those server names using this field. Ensure that these remote servers are added to mid tier and that you specify the same names. If this field is left blank, RSS feeds are generated from the local server.
    Form Specify the BMC Remedy AR System form from which you want to receive the RSS feed.
    Article Title Specify the title of the RSS feed, also known as, an article.
    Article Description Provide a description of the RSS feed.
    Qualification Specify the qualification criteria for the RSS feed.
    Sort By Specify sorting criteria for RSS feeds.
    Retain for (seconds) Specify the number of seconds you that want to retain the RSS feed before updating the feed. The default value is 900 seconds.
    Permitted Subscribers Specify groups who want to receive the RSS feeds.
    Drill Down VUI Specify the name of the view for the form from which you want to receive the RSS feed.
    Request ID Request ID.
    Submitter Submitter name.
    Create Date Date of creation.
    Assigned To Name of the person to whom the RSS feed has been assigned.
    Last Modified By Name of the person who last modified this form.
    Modified Date Last modified date.
    Force Refresh Disregards the Retain for (seconds) field value. Every time a request is raised, the mid tier retrieves the information from the BMC Remedy AR System server.

    Note: This might impact the BMC Remedy AR System server.
  3. Save the form.
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