This documentation supports the 9.1 version of Remedy Action Request System.

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Defining Get Next Approver rules

Get Next Approver rules obtain a list of approvers for an approval request. The number of signature-line records created for the approver list depends on the definition of the Get Next Approver rule:

  • When If Multiple Approvers is set to One Must Sign, the approval server creates a single signature record for the entire approver list. To complete the signature record, only one of the approvers in the list must act on the approval request.
  • When If Multiple Approvers is set to All Must Sign, the approval server creates a separate signature record for each approver in the approver list. If a role is in the approver list, the approval server creates a separate signature record for each member of the role. In this case, each approver must act on the approval request to complete his or her signature line.

A signature record is considered complete when any approver on the signature record approves, rejects, or cancels the approval request.

Related topic

Working with If Multiple Approvers field

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Comments

  1. Jefferson Young

    Where would one go in the system to define a Get Next Approver rule?

    Feb 13, 2018 02:41