This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Defining actors

To select an actor on which to base view selection, BMC Remedy AR System server queries the AR System User Application Actor form. To add actors to BMC Remedy AR System server, applications must define them in this form.

Note

Adding a large number of entries to this form might degrade the performance of logging in and opening forms.


AR System User Application Actor form
(Click the image to expand it.)


Each entry (actor definition) in the AR System User Application Actor form should contain this information:


Fields in AR System User Application Action form

Field

Description

User Name

(Optional) A user's BMC Remedy AR System server login name. To specify all users, leave this field empty.

Application Name

(Optional) Name of an application to limit this actor to. To specify all applications, leave this field empty.

Actor

(Required) Name of the actor, such as Request Manager, Request Submitter, or Request Auditor.

Group Access

Name of one or more access control groups. By default, this field is set to Public.

Note

This field (ID 112) controls row-level security. If it is set to NULL, no user has access to the entry, so BMC Remedy AR System server will not consider the entry when selecting an actor.

Order

(Optional) Integer that determines which entry to use when multiple entries contain matching User Name and Application Name values. In this situation, the entry with the highest Order value is used. An Order value of NULL is lower than 0.

To select an entry from the query results, BMC Remedy AR System server uses these criteria:

Criteria for selecting an entry

Entry selection order User Name Application Name Notes
1 currentUser currentApplication
2 currentUser NULL Default actor in all applications for this user.
3 NULL currentApplication Default actor for all users in this application.
4 NULL NULL

Default actor for all users in all applications. In earlier versions of BMC Remedy AR System server, the default form view was specified in one of these places:

  • User Preference form's Default Form View field
  • The form itself (Form > Set Default View)

In BMC Remedy AR System server 7.5.00 and later, however, if the AR System User Application Actor form contains this entry, the actor in the entry is always used to determine the form's default view (see Specifying an actor-based form view). To use the legacy default views, do not include this entry in the AR System User Application Actor form.


If multiple entries meet these criteria, the entry with the appropriate Group Access value and the highest Order value is used. If multiple entries share those criteria, the first entry returned by the query is used. BMC Remedy AR System server uses the actor specified in the entry to select a view. See Specifying an actor-based form view.

If no entry meets these criteria, BMC Remedy AR System server uses the default form view specified in the User Preference form or in the form itself. See Form view selection process.

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