This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Defining a report type

  1. In a browser, open the ReportType form in New mode.

    ReportType form
    (Click the image to expand it.)
  2. In the Report Type field, enter a name for the supporting report engine.
    BMC Remedy AR System uses the following names. Do not use them as it would violate a unique index that has already been defined.
    • AR System
    • Web
  3. In the Query Converter Class field, enter the name of the Java class that converts a BMC Remedy AR System query string into a query string format recognized in the web reporting interface.
    The queryConverter_ReadMe.txt file located in the file in the midTierInstallDir\samples directory provides a guide for creating your own query converter class.
  4. In the Query Override Capability field, select Yes or No.
    The Yes option gives this report type permission to override a query stored in a report. The No option denies this permission.
    This field also is displayed on the ReportSelection form, with the selected value.
  5. In the Run Command field, enter the URL that is used to connect a report to the report engine.
    The Run command begins the processing of the selected report.
    The recommended Run Command is a single-line entry with no spaces. The keyword portion of the URL corresponds to parameters that are passed to the web reporting environment. The following table lists allowable URL keywords that can be used to build the Run command. These keywords listed are for reporting purposes only. They are not Remedy AR System keywords.

    Run Command URL keywords and descriptions




    Remedy AR System server name for report data.


    Authentication string used by the user.


    Location of BusinessObjects Enterprise XI. This path is stored on the Report Settings page of the BMC Remedy Mid Tier Configuration Tool.


    User name.


    User's password.


    Application that the form belongs to.


    HTML charset encoding.


    Operations (Run, Edit, Create).


    Form the report is being run against.


    Name of the server where the form is located.


    Name of the report.


    Report location relative to the base directory for reports as indicated in the Remedy Mid Tier Configuration Tool.


    The report on the web server. An absolute pointer to where the report file is found.


    Query string.


    Query override.


    View that the report is being run against.


    Extension to view.


    Locale used for generating locale-specific prompts, labels, and formatting data.


    Time zone to use for generating date and time strings; for example, PST.


    Language to use for formatting data.


    Country where the language is spoken.


    AR System server that is specified in the user preferences as the Report Server.


    The character set to be applied to the report.


    The selected destination for the report; for example, File or Screen.


The Edit and Create commands are no longer supported.

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