This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Creating templates

In BMC Remedy Developer Studio, you can generate the email templates associated with a particular form by exporting the form as a mail template by choosing the Mail Template option or by right-clicking any form and selecting the Export Mail Template option. The templates are generated as text files.

You can modify the templates in a text editor so that they are in a different format and include all necessary specifications. You can also create your own custom template by using any text editor. 

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  1. Foued Ben hadj ali

    Hi, I don't see any "Tools" option in developer studio. Could you please clarify? Thanks

    Aug 08, 2018 01:06
    1. Onkar Telkikar


      Apologies for the late response.

      Please refer to the first paragraph that we have updated in this topic.



      Sep 06, 2018 05:21