This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Creating signatures for multiple approvers

An approval request can be assigned to multiple approvers. Administrators can specify how to manage responses to such a request at the process, rule, or role level. Administrators use the If Multiple Approvers setting for this purpose.

The options are:

  • One Must Sign — Creates a single signature entry for all the relevant approvers. Only one of the approvers needs to take action.
  • All Must Sign — Creates a separate signature entry for each approver. All approvers must take action for the request to proceed further.
  • (Process-level only ) Allow Only One Approver — Creates a single signature entry for an approver. If a requester specifies multiple approvers for a request, the approval server returns an error.

Related topic

Working with If Multiple Approvers field

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