This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Creating requests

A request is a record related to a specific task. For example, a request could be a description of a software problem or a purchase order from a customer.

When you create a request, you enter each piece of information about the request in a field. When you save the request, it is added to the database.

If you have permissions, you can open requests and modify them. Only administrators and sub-administrators can delete requests.

To create a new request

  1. Open the form.
  2. Click New Request.
  3. Fill in the appropriate fields in the form.
  4. Click Save.
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